Many of us were taught about the importance of consistency when we got that first radio station gig. That’s how you won in the diary – giving them exactly what they expect day in and day out. And many have come to believe that’s the secret of success in PPM, too. I beg to differ. Yes, consumers need to have a clear expectation about who you are, what you do, and what you stand for. This has become a core part of our thinking as a consultancy, inspired by thinker Simon...












